Plan Your Trip

Travel Information

Everything you need to know to fly with confidence.

Baggage Policy

Travel light and travel right. Our generous baggage allowance keeps you moving.

Economy: 1 cabin bag (7 kg) + 1 checked bag (23 kg)
Business: 2 cabin bags (10 kg) + 2 checked bags (32 kg each)
Infants: 1 cabin bag (5 kg) + stroller free of charge
Excess baggage charged per kilogram — pre-purchase online for the best rate
Prohibited items: lithium batteries over 100 Wh, flammable liquids, sharp objects

Check-in Information

Skip the queue — check in online from 24 hours before departure.

Online check-in opens 24 hours before departure and closes 1 hour before
Airport check-in: opens 2 hours, closes 45 minutes before departure
Have your passport / national ID ready at the gate
Boarding gates close 15 minutes before scheduled departure
Special assistance: notify us at least 48 hours in advance

Travel Requirements

Ensure a smooth journey with the correct documents and entry requirements.

Valid passport with at least 6 months validity from departure date
Visa requirements vary by destination — check with the embassy
Health declarations may be required for select destinations
Yellow fever vaccination certificate required for some African routes
Children under 18 travelling alone require unaccompanied minor form

Passenger Rights

Your rights as a Hawana Airways passenger are clearly defined and protected.

Right to information about flight delays, cancellations and disruptions
Right to care: meals, refreshments and accommodation when applicable
Right to compensation under applicable aviation regulations
Right to assistance for passengers with reduced mobility at no extra cost
Right to refund or alternative transport for cancelled flights