Plan Your Trip

Travel Information

Everything you need to know to fly with confidence.

Baggage Policy

Travel light and travel right. Our generous baggage allowance keeps you moving.

  • Economy: 1 cabin bag (7 kg) + 1 checked bag (23 kg)
  • Business: 2 cabin bags (10 kg) + 2 checked bags (32 kg each)
  • Infants: 1 cabin bag (5 kg) + stroller free of charge
  • Excess baggage charged per kilogram — pre-purchase online for the best rate
  • Prohibited items: lithium batteries over 100 Wh, flammable liquids, sharp objects

Check-in Information

Skip the queue — check in online from 24 hours before departure.

  • Online check-in opens 24 hours before departure and closes 1 hour before
  • Airport check-in: opens 2 hours, closes 45 minutes before departure
  • Have your passport / national ID ready at the gate
  • Boarding gates close 15 minutes before scheduled departure
  • Special assistance: notify us at least 48 hours in advance

Travel Requirements

Ensure a smooth journey with the correct documents and entry requirements.

  • Valid passport with at least 6 months validity from departure date
  • Visa requirements vary by destination — check with the embassy
  • Health declarations may be required for select destinations
  • Yellow fever vaccination certificate required for some African routes
  • Children under 18 travelling alone require unaccompanied minor form

Passenger Rights

Your rights as a Hawana Airways passenger are clearly defined and protected.

  • Right to information about flight delays, cancellations and disruptions
  • Right to care: meals, refreshments and accommodation when applicable
  • Right to compensation under applicable aviation regulations
  • Right to assistance for passengers with reduced mobility at no extra cost
  • Right to refund or alternative transport for cancelled flights